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KMID : 0614820070130010074
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Journal of Korean Academy of Nursing Administration
2007 Volume.13 No. 1 p.74 ~ p.81
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Survey of Doctors’ Role Expectation and Patients Satisfaction with Referral Centers
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Han Sun-Hee
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Abstract
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Purpose : This study focuses on doctors’ role expectation and patients satisfaction with the referral centers to get
necessary basic
Methods : There were 495 subjects in this study. 245 of them were doctors working in the 397
clinics and hospitals which have made contracts with the referral center in Y General Hospital located in J city,
and 250 were patients who had been treated in it. The data were collected from Sep. 25 to Oct. 21, in 2006.
Data analysis was processed with SPSS/WIN 14.0 electronically.
Results : Concluding cooperative treaties with other
clinics and hospitals, doctors expect the following effects: First, the improvement of the treatment quality of
patients. The patients satisfaction ranking order for using referral centers is as follows: kindness of the staff,
treatment reservation, doctor’s satisfying explanation. providing one-stop service, reduction of waiting time for
treatment, evasion of repetitive tests.
Conclusion : Referral centers should provide various services totally and
actively which reflect the role expectation and satisfaction of doctors and patients altogether.
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KEYWORD
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Role, Patients satisfaction, Referral
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